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Customer Interaction Analytics: Quality of Care on the Critical Path
sponsored by Genesys
 | White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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IBM's Voice of the Business Partner: Now Discussing Sales Opportunities
sponsored by IBM
| White Paper: | Posted: 21 Oct 2008
| | Published: | 21 Oct 2008 | |
Summary: |
We encourage you to join Voice of the Business Partner, our evolving community that lets you voice your opinion on the topics most important to you.
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Manage Litigation Complexity: How Corporate IT Can Help Legal Reduce the Costs & Risks of eDiscovery
sponsored by Google
| White Paper: | Posted: 17 Oct 2008
| | Published: | 17 Oct 2008 | |
Summary: |
An evidence management platform features a unified repository, rulesbased workflow, audit capabilities, and reviewer-level performance analytics that enable your general counsel to effectively capture, share, and store information.
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eGuide: The CIO's Guide to Offshoring in 2008
sponsored by ProSource Development
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
The outsourcing and offshoring landscape has changed considerably in the last few years. Read this guide to understand the emerging trends in outsourcing for 2008.
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BI for Business Users: How It Can Make Business Intelligence Easy for Everyone
sponsored by Cognos, an IBM Company
| White Paper: | Posted: 11 Sep 2008
| | Published: | 11 Sep 2008 | |
Summary: |
This whitepaper explains how IBM Cognos 8 BI, IT can provide organizations with an open, service-oriented, enterprise-class platform that provides a complete and consistent view of all data–without requiring implementation of multiple tools.
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Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results
sponsored by Fiserv Insurance Solutions
| White Paper: | Posted: 25 Apr 2008
| | Published: | 01 Jun 2006 | |
Summary: |
In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their...
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Midsize Companies Responding Quickly to Changing Markets
sponsored by SAP America Inc
| White Paper: | Posted: 31 Jan 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This paper examines how flexible, integrated information technology makes it easy to adapt the way you do business in response to changing needs-and helps you outperform the competition.
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SOA Governance: Necessary Protection for a Strategic Business Investment
sponsored by IBM
| White Paper: | Posted: 22 Oct 2007
| | Published: | 01 Oct 2007 | |
Summary: |
This research paper will present a business guide for SOA governance based on the most recent user enterprise research and analysis from Saugatuck Technology.
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