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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
sponsored by Avaya Inc.
 | White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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Avoiding the Economic Cliff by Managing the Data Center Floor
sponsored by Global DataCenter Management, Inc. (GDCM)
| White Paper: | Posted: 03 Nov 2008
| | Published: | 03 Nov 2008 | |
Summary: |
Software-assisted Intelligent Data Center Management, a discipline that optimizes utilization of the data center raised floor, has matured just in time to rescue CIOs from the collision of constricting budgets and expanding infrastructure.
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IBM Cognos 8 Business Intelligence MidMarket Reporting Packages
sponsored by Cognos, an IBM Company
| White Paper: | Posted: 29 Oct 2008
| | Published: | 29 Oct 2008 | |
Summary: |
IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.
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Strengthening Web Application Security: Charting a Robust Strategy That Starts at Development.
sponsored by IBM
| White Paper: | Posted: 06 Oct 2008
| | Published: | 04 Oct 2008 | |
Summary: |
This paper examines the current dilemma that security auditors face with the bottleneck for Web application deployment.
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Quocirca Insight Report - Data Center Asset Planning
sponsored by Global DataCenter Management, Inc. (GDCM)
| White Paper: | Posted: 30 Sep 2008
| | Published: | 30 Sep 2008 | |
Summary: |
This report highlights the issues regarding data center asset planning, including managing complexity in the data center. Learn how to drive business benefits while improving energy efficiency.
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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 26 Sep 2008
| | Published: | 26 Sep 2008 | |
Summary: |
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
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Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 26 Sep 2008
| | Published: | 26 Sep 2008 | |
Summary: |
This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
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Thriving in an Economic Downturn
sponsored by Avaya Inc.
| White Paper: | Posted: 22 Aug 2008
| | Published: | 22 Aug 2008 | |
Summary: |
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
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Service Level Management: On the Level
sponsored by Nimsoft, Inc.
| White Paper: | Posted: 15 Aug 2008
| | Published: | 15 Aug 2008 | |
Summary: |
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
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Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors
sponsored by Advent Software, Inc
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Jan 2006 | |
Summary: |
In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
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Best Practices in Reconciliation: A Practical Guide for Asset Managers
sponsored by Advent Software, Inc
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
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Addressing the Threats and Opportunities Presented During the Current Economic Downturn
sponsored by Avaya Inc.
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 May 2008 | |
Summary: |
This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
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Identity-Aware Networks: Bringing Efficiency to Compliance
sponsored by Applied Identity
| White Paper: | Posted: 16 Jun 2008
| | Published: | 13 Jun 2008 | |
Summary: |
The Internet has empowered the enterprise network, but IP-based approaches continue to make compliance an issue. In this white paper learn how an "identity-aware" network, gives enterprises the visibility necessary for audit compliance.
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Compensation Planning Solutions: Building the Business Case
sponsored by Workscape
| White Paper: | Posted: 09 Jun 2008
| | Published: | 01 Jun 2008 | |
Summary: |
Employee compensation represents one of the largest items on the P&L statement. Properly and effectively managing that expense, and achieving even razor-thin marginal improvements, yield compelling benefits in numerous key areas.
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Dispelling the Myths of Compensation Planning Technology
sponsored by Workscape
| White Paper: | Posted: 09 Jun 2008
| | Published: | 07 Jun 2008 | |
Summary: |
Large organizations may have blazed the trail for migration to performancedriven compensation????????also known as pay-for-performance????????but midsize companies that want to compete and succeed are following that same mind-set.
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MORE SPECIFIC TOPICS:
Burn Rate |
Capital Expenditures |
IT Spending