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Bringing Design and Engineering into the Enterprise to Meet Current Demands on Utilities
sponsored by Autodesk
 | White Paper: | Posted: 19 Nov 2008
| | Published: | 19 Nov 2008 | |
Summary: |
Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
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Building Triple-Play Services
sponsored by Alcatel-Lucent
| eGuide: | Posted: 19 Nov 2008
| | Published: | 19 Nov 2008 | |
Summary: |
This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.
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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 19 Nov 2008
| | Published: | 19 Nov 2008 | |
Summary: |
IDC white paper discusses the role of user profile management. Service provider's (SPs) efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led servic...
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Accelerate ROI and Reduce Costs with Incentive Compensation System
sponsored by ACTEK, Inc.
| White Paper: | Posted: 19 Nov 2008
| | Published: | 07 May 2008 | |
Summary: |
Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
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HP Customer Perspective White Paper: Best Practices for Implementing HP Quality Center Software
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Nov 2008
| | Published: | 01 Jun 2007 | |
Summary: |
This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing.
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Customer Interaction Analytics: Quality of Care on the Critical Path
sponsored by Genesys
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
sponsored by Genesys
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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Preparing for Cloud Computing: The Managed Services Revolution
sponsored by CA
| White Paper: | Posted: 17 Nov 2008
| | Published: | 17 Nov 2008 | |
Summary: |
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
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LA Water System Goes Digital
sponsored by Autodesk
| Case Study: | Posted: 14 Nov 2008
| | Published: | 14 Nov 2008 | |
Summary: |
Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
sponsored by Adobe Systems, Inc.
| White Paper: | Posted: 12 Nov 2008
| | Published: | 12 Nov 2008 | |
Summary: |
Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
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Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many"
sponsored by Pitney Bowes Group 1 Software
| White Paper: | Posted: 12 Nov 2008
| | Published: | 12 Nov 2008 | |
Summary: |
Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
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Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center
sponsored by Zenith Infotech
| Data Sheet: | Posted: 12 Nov 2008
| | Published: | 12 Nov 2008 | |
Summary: |
Zenith Infotech's Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer.
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Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity
sponsored by Aprimo, Inc.
| Case Study: | Posted: 07 Nov 2008
| | Published: | 06 Nov 2008 | |
Summary: |
Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value.
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Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA
| White Paper: | Posted: 07 Nov 2008
| | Published: | 07 Nov 2008 | |
Summary: |
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service