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Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
sponsored by Avaya Inc.
 | White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
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A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
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Creating the Green IT Action Plan
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations. Read this for more.
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Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons
sponsored by Avaya Inc.
| White Paper: | Posted: 13 Nov 2008
| | Published: | 13 Nov 2008 | |
Summary: |
On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
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Unleashing the Hidden Productivity of Your Mid Size Business
sponsored by Avaya Inc.
| White Paper: | Posted: 29 Sep 2008
| | Published: | 27 Sep 2008 | |
Summary: |
This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
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Unified Communications Implementation: The 7 Areas of your Business That Must be Primed
sponsored by Avaya Inc.
| White Paper: | Posted: 04 Sep 2008
| | Published: | 04 Sep 2008 | |
Summary: |
In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
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Thriving in an Economic Downturn
sponsored by Avaya Inc.
| White Paper: | Posted: 22 Aug 2008
| | Published: | 22 Aug 2008 | |
Summary: |
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
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Forrester Research: Mobility Trends in Financial Services
sponsored by Avaya Inc.
| Analyst Report: | Posted: 22 Aug 2008
| | Published: | 22 Aug 2008 | |
Summary: |
Recent Avaya-sponsored research conducted by Forrester Consulting on unified communications in financial services revealed that 50% of financial services employees are mobile 25% of the time during the work week. Read this for the details.
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Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability
sponsored by Avaya Inc.
| White Paper: | Posted: 22 Aug 2008
| | Published: | 22 Aug 2008 | |
Summary: |
This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
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A Practical Guide to VoIP for Small Businesses
sponsored by Avaya Inc.
| White Paper: | Posted: 07 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
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Addressing the Threats and Opportunities Presented During the Current Economic Downturn
sponsored by Avaya Inc.
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 May 2008 | |
Summary: |
This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
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Planning for the Unforeseen: Insuring Communications for All Contingencies
sponsored by Avaya Inc.
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jun 2008 | |
Summary: |
Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
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Solving the E911 Enterprise Location Challenge
sponsored by Avaya Inc.
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jun 2008 | |
Summary: |
Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
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