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sponsored by Genesys
Posted:  18 Nov 2008
Published:  18 Nov 2008
Format:  PDF
Length:  10   Page(s)
Type:  White Paper
Language:  English


ABSTRACT:
Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. Customer examples for satellite entertainment, insurance, healthcare, hosted services and electronics illustrate how leading edge companies are using technology to define "best practices" for customer care around the world.




BROWSE RELATED RESOURCES
CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

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