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ABSTRACT:
This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation, to a managed process, tying the technology to an organization's people, processes, and business objectives.
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Authors
Brent Kelly
Senior Analyst and Partner
,
Wainhouse Research
E. Brent Kelly is a Senior Analyst and Partner at Wainhouse Research. He has authored numerous reports and articles on Unified Communications, has spoken at industry events and trade shows, and has developed seminars on implementing unified communications technologies. Mr. Kelly has a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University.
Jon Neville
Practice Consultant
,
Wainhouse Research
Jon Neville is a Practice Consultant at Wainhouse Research based in London. He has more than 25 years experience in the IT industry. Before joining Wainhouse Research he spent 10 years at a major multi-national company specializing in telecommunications, particularly the deployment of IP networks, IP Telephony and more recently Unified Communications. At Wainhouse Research he provides consultancy in the area of IP Telephony and Unified Communications.
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