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In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems. Frost & Sullivan defines Unified Communications as -"the merging of telephone, e-mail, conferencing, presence and instant messaging functionality into a single application that serves as the standard communications environment for the office worker." UC provides a single, consistent front-end to a fully merged communications and collaboration environment that adapts to a worker's needs based on the task at hand and the availability and capability (presence) of the recipient; co-worker, customer, supplier or partner. According to Forrester, more than half of SMB's and almost 75 percent of large enterprises are evaluating, installing or running UC solutions. When deployed, UC reduces communications fragmentation and improves collaboration and employee productivity.