Businesses are combining their data and voice networks through VOIP. As a result managers are seeing benefits such as streamlined communications, improved customer service and innovative enterprise phone services. In fact, by 2011 the number of enterprises that will embrace some form of Internet telephony will triple. After weighing Internet telephony's costs and benefits, some managers have already decided that VoIP is vital to competing in an increasingly communications-centric business world.
This paper outlines the benefits of switching to VOIP and how it will help increase a company's bottom line.
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