Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution: Case Study


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Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution

sponsored by NTR Global

Posted:	26 Sep 2008
Published:	26 Sep 2008
Format:	PDF
Length:	2 Page(s)
Type:	Case Study
Language:	English

ABSTRACT:

Technical support has always been a challenge for DHL in Sweden due to the large geographical distances between cities there. Learn how by implementing a web-based remote control support system, DHL was able to decrease their company's administrative costs (e.g. traveling and personnel expenses) significantly. Additionally, the quality and efficiency for first time resolution and technical support service also improved dramatically.

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