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ABSTRACT:
Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel. Hear Rick Watts, an experienced Siebel and Haley Authority developer and Sr. Configuration Specialist from Oracle Advanced Customer Services discuss best practices for utilizing the Haley rules engine in a Siebel implementation project.
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